Bruntwood is the North West's leading commercial property
group, with over 100 properties across Manchester, Liverpool, Leeds
and Birmingham, including Manchester's famous City Tower.
Bruntwood needed a new reservation system to improve the take-up
of their Red Rooms branded meeting facilities. The Red Rooms
service has rapidly expanded over the last 12 months (one new
customer welcomed each day in 2011), so the need for a scalable and
well-architected system that could support continued growth and
customer satisfaction was paramount.
Rather than buying a system off the shelf and integrating it
with the current system, which is often slow, expensive and fails
to meet precise business requirements, Bruntwood commissioned
Intechnica to build a custom system from scratch, which allowed
them to design the ideal system for the job from the very start.
Intechnica were able to ensure a stable, reliable system that would
not fall down, which is key to business critical, customer-facing
reservation systems such as that for Bruntwood's Red Rooms.
The new system is easier to use, offers greater functionality
and has made the booking process 75 per cent faster for