Nisa Today's Order Capture System

We worked with Nisa Today's to simplify and improve the customer experience of their Order Capture System whilst maintaining continuity and reliability in their business critical application

The Challenge

Nisa-Today’s is the UK’s leading member-owned organisation, providing a variety of benefits to independent retailers and wholesalers. Nisa-Today’s implemented a new ordering system for its network of members allowing them to order stock online through Nisa-Today’s secure system. The initial implementation of the Oracle/Retek ordering system proved functional but difficult to use, and Nisa-Today’s commissioned Intechnica to redevelop the front end system.

Nisa-Today’s implemented a new ordering system for its network of members allowing them to order stock online through Nisa-Today’s secure system.

The initial implementation of the Oracle/Retek ordering system proved functional but difficult to use, and Nisa-Today’s commissioned Intechnica to redevelop the front end system.

The Solution

Intechnica first undertook workshops to understand the requirements of the different business stakeholders, from Nisa-Today’s internal management to retail members of all different sizes.

Next we worked with usability experts to further define user requirements and understand whether our new proposed design would result not just in an improved system but a highly effective system with high levels of customer uptake and satisfaction.

Technologies and Services

Using .Net 3 with C# and Oracle, Intechnica redesigned the front end system of the Order Capture System.

OCS itself is based on the Oracle Retail Suite (formerly Retek).

We used consulting, design and front end application development along with expert usability services to deliver the system.

The Result

Set to launch in May 2009, the redesigned OCS has already received positive endorsements from Nisa-Today’s and members alike.